Privacy

Data controller and contact

20bet is the operator of online betting and gaming services. For the purposes of data protection law, 20bet is the data controller responsible for your personal data processed in connection with our services. You may contact us at [email protected] with any data protection inquiries or requests.

Information we collect

• Personal identifiers: full name, date of birth, residential address, country of residence, email address, and telephone number.
• Identification and verification data: government issued ID documents, passport or national ID numbers, and documents required to verify identity and age.
• Account and transactional data: username, account status, betting activity, wager history, winnings, deposits, withdrawals, payment method (we do not store card numbers; payment processors handle payment data), and related timestamps.
• Financial and payment data: payment method details provided by you or our payment processors necessary to settle transactions and comply with anti‑money laundering requirements.
• Usage and device data: IP address, device type, browser type, operating system, language and currency preferences, and information collected through cookies and similar technologies.
• Communications data: messages with customer support and any correspondence related to your account or services.
• Profiling data: service preferences and behavioral data used to tailor and optimize the provision of services.

Purposes for processing

• To provide and administer our services, manage your account, and process bets, payments and related activities.
• To verify identity, age, and eligibility to comply with licensing, anti‑money laundering, and responsible gaming requirements.
• To detect, investigate and prevent fraud, money laundering and other unlawful activities, and to maintain the security of our services.
• To support responsible gambling measures, including monitoring for signs of problem gambling and offering appropriate assistance.
• To improve and personalize our services, perform analytics, and communicate marketing and service information where you have consented or where legally permissible.

Legal bases for processing

• Performance of a contract or steps necessary to provide and maintain the services.
• Compliance with legal obligations including licensing, anti‑money laundering, and consumer protection laws.
• Consent where you have provided it for processing activities such as marketing communications (where applicable).
• Legitimate interests in ensuring security, preventing fraud, and improving our services, balanced against your rights and freedoms.

Sharing of data

• With service providers necessary to deliver services, including payment processors, identity verification services, fraud prevention tools, customer support tools, game providers, and analytics providers.
• Only the minimum personal data required for each function is disclosed, subject to data protection obligations enforceable by contract or law.
• We may disclose personal data as required by law, regulation or legal process, or to protect the rights, property or safety of 20bet, our users or the public.
• We do not sell personal data to third parties.

Cookies and similar technologies

We use cookies and related technologies to manage sessions, remember language and currency preferences, and tailor content to your interests. Cookies may be placed by 20bet or trusted third parties acting on our behalf. You may manage cookie settings through your browser; however, disabling cookies may affect the availability or functionality of certain features. We do not respond to browser‑based Do Not Track signals as standardized DNT implementations have not been universally adopted.

Data retention

• We retain personal data for a period of up to three (3) years after the last activity on your account unless a longer retention period is required by applicable law or licensing obligations.
• Self‑exclusion or similar safety measures are recorded and retained for an unlimited period to ensure ongoing compliance with exclusion orders and to prevent re‑access without proper authorization.
• Data necessary for transaction records, auditing, and regulatory reporting may be kept for the period required by law or licensing conditions.

International transfers

Your data may be transferred to recipients located outside your country or in jurisdictions with different data protection laws. Such transfers occur only with appropriate safeguards, including contractual arrangements and applicable data protection mechanisms, to protect the security and confidentiality of your personal data.

Security of your information

We implement industry‑standard technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. This includes encryption during transmission, access controls, and routine security assessments. No system is entirely immune from risk; we commit to applying reasonable safeguards and promptly addressing incidents when they occur.

Your rights

• Access: you may request confirmation of whether we hold your personal data and obtain a copy of it.
• Rectification: you may request correction of inaccurate or incomplete data.
• Deletion: you may request deletion of personal data in circumstances described by applicable law, subject to regulatory and contractual retention requirements.
• Restriction: you may request restriction of processing under certain conditions.
• Objection: you may object to processing based on legitimate interests, consent or direct marketing, where applicable.
• Data portability: you may request transfer of your data in a structured, commonly used format where legally supported.
• Withdrawal of consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.
• Self‑exclusion: data related to self‑exclusion and related safety measures will be retained to enforce exclusion and protect against re‑entry.

To exercise any right, contact [email protected]. We may require verification of identity before processing such requests. If you believe your data rights have not been adequately addressed, you may lodge a complaint with the competent data protection authority.

Marketing communications

You may opt out of promotional communications at any time by using the unsubscribe mechanism in our emails or by contacting us. Transactional communications (for example, important account updates or legal notices) will not be affected by an unsubscribe request.

Minors and age verification

Our services are restricted to individuals who are at least 18 years old or the age of legal consent in the user’s jurisdiction, whichever is higher. We implement age verification procedures and will block accounts identified as belonging to a minor. If a minor is discovered, we will initiate immediate account restriction and investigate in accordance with applicable laws.

Changes to this policy

We may update this Privacy Policy from time to time. When material changes are made, we will provide notice on our site. Continued use of the services after the effective date of the updated policy constitutes your acceptance of the revised terms. If you object to any changes, you may deactivate or delete your account.

How to contact us

For data protection inquiries, requests or complaints, please contact [email protected]. You may also request to obtain a copy of your personal data or to submit verification documents through the same channel. If you wish to raise concerns with a supervisory authority, you may contact the relevant authority in your jurisdiction.